Privacy Policy

1. Introduction

At Soulistic Healing, we respect your privacy and recognise the trust you place in us when sharing personal information as part of your healing and self-discovery journey.

This Privacy Policy explains how Soulistic Healing ("we", "us" or "our") collects, uses, stores, protects and, where necessary, shares your personal information when you visit our website, enquire about our services, book a session or interact with us through email, telephone, WhatsApp or other communication channels.

We are committed to handling your information with care, confidentiality, transparency and respect, in accordance with applicable data protection and privacy laws.

By accessing our website or voluntarily providing your information, you acknowledge this Privacy Policy. Wherever consent is required, we will seek it separately and clearly.

2. Information We Collect

We collect only the information reasonably necessary to respond to enquiries, coordinate appointments and provide our services.

Depending on your interaction with us, this may include:

A. Personal and Contact Information

• Full name
• Email address
• Mobile or WhatsApp number
• City, country or location, where relevant

B. Enquiry and Session Information

When you contact us or participate in a healing session, you may voluntarily share:

• Your personal experiences, concerns, intentions and areas you wish to explore.
• Relevant family, relationship, emotional or life experiences.
• Health or well-being-related information that you voluntarily choose to share.
• Relevant information, photographs or details about your pet for Animal Communication sessions.

We recognise that some of this information may be deeply personal. We encourage you to share only what you feel comfortable disclosing and what is relevant to the service.

C. Payment and Transaction Information

We may accept payments through UPI, direct bank transfers and third-party online payment gateways.

Depending on the payment method, we may collect:

• Payment confirmation and transaction reference numbers.
• Billing information, where applicable.
• Details necessary for accounting and business records.

Online payments processed through third-party payment gateways are subject to their respective privacy and security policies. We do not intend to collect or store complete card details, banking passwords, UPI PINs or other confidential payment credentials.

D. Website and Technical Information

When you visit our website, certain technical information may be collected automatically, depending on the website hosting, security and analytics tools in use.

This may include:

• IP address.
• Browser and device information.
• Website pages visited.
• Date, time and duration of visits.
• Cookies and similar technologies.
• Website usage and performance information.

3. How We Use Your Information

Your information may be used for the following purposes:

• To respond to enquiries and requests for information.
• To schedule, coordinate and deliver healing sessions.
• To understand your stated intentions and the areas you wish to explore.
• To maintain relevant session and administrative records.
• To communicate appointment confirmations, reminders, rescheduling updates and follow-ups.
• To process payments and maintain appropriate financial records.
• To improve our website, services and client experience.
• To comply with applicable legal, regulatory and accounting requirements.

We will not use personal information shared during a healing session for unrelated marketing or promotional activities.

4. Booking and Communication Channels

Appointments and enquiries may be coordinated through multiple channels, including:

• Website enquiry forms.
• Email.
• WhatsApp.
• Telephone or other direct communication.
• Online appointment scheduling platforms, where available.

Information shared through these channels may be used to respond to your enquiry, confirm appointments, coordinate sessions and provide relevant updates.

Please note that communication through third-party platforms such as WhatsApp is also subject to their respective privacy policies and terms of service.

5. Confidentiality and Privacy During Healing Sessions

At Soulistic Healing, we understand that personal healing journeys can involve deeply private experiences, emotions, relationships, family histories and spiritual reflections.

We are committed to maintaining the confidentiality of information shared during sessions.

Our approach includes:

• Personal information shared during sessions will be treated with discretion and respect.
• Session-related information will be accessed only when necessary for providing the service or fulfilling legitimate administrative requirements.
• We will not publish identifiable client experiences, session insights or personal stories as testimonials or promotional material without your explicit permission.
• We do not routinely record healing sessions.

6. Sharing of Personal Information

We respect the privacy of our clients and do not sell, rent, trade or commercially exploit personal information.

Information may be shared only in limited circumstances:

A. Essential Service Providers

We may engage trusted third-party providers for:

• Website hosting and maintenance.
• Email and communication services.
• Appointment scheduling.
• Online payment processing.
• Website security and analytics.

These providers may process limited information necessary to perform their respective services and are expected to handle it responsibly.

B. Legal and Regulatory Requirements

Information may be disclosed where required under applicable laws, regulations, court orders or lawful requests from authorised authorities.

C. With Your Consent

We may share specific information where you have expressly authorised us to do so, including the use of testimonials, feedback, photographs or client experiences for promotional purposes.

Any such sharing will be limited to the purpose for which permission has been provided.

7. Data Storage, Security and Retention

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include:

• Restricted access to client information.
• Password-protected accounts and devices.
• Secure website connections.
• Appropriate safeguards when using third-party service providers.
• Responsible handling and disposal of information when it is no longer required.

Personal information will be retained only for as long as reasonably necessary to fulfil the purposes for which it was collected or as required under applicable laws.

Certain payment records, business records and transaction information may need to be retained for statutory or regulatory purposes.

Where information is no longer required and there is no legal obligation to retain it, we will take reasonable steps to securely delete or anonymise it.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Ensure the website functions properly.
• Remember user preferences.
• Understand website traffic and visitor interactions.
• Improve website performance and user experience.

Depending on the tools integrated into the website, analytics services may collect information about visitor behaviour and website usage.

Some cookies and analytics technologies may be provided by third parties.

You may manage or disable cookies through your browser settings. However, disabling essential cookies may affect certain website functionalities.

Where required by applicable law, we will seek appropriate consent before using non-essential analytics or marketing cookies.

9. Third-Party Websites and Services

Our website may contain links to external websites, social media platforms or third-party services, including Instagram, WhatsApp and online payment providers.

When you access these platforms, their respective privacy policies and terms of use will apply.

Soulistic Healing does not control the privacy practices, security measures or content of external websites and cannot be held responsible for their independent data-handling practices.

We encourage you to review the privacy policies of these platforms before sharing personal information with them.

10. International Clients and Cross-Border Data Processing

Soulistic Healing welcomes enquiries and provides sessions to individuals residing in India and other countries.

For international clients, personal information may be communicated, processed or stored across different jurisdictions depending on the location of our website hosting, communication platforms, payment providers and other service providers.

We will handle such information in accordance with applicable Indian data protection laws and any other relevant legal requirements governing the processing or transfer of personal information.

Clients accessing our services from outside India should also be aware that the privacy laws applicable in their country may differ from those in India.

11. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request information about the personal data we hold about you.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion of personal information where it is no longer required or where deletion is permitted by law.

You may submit your request using the contact details provided below.

We will review and respond to such requests in accordance with applicable legal requirements. Please note that certain information may need to be retained where required by law.

12. Children's Privacy

Our website and services are primarily intended for adults.

We do not knowingly collect personal information directly from individuals under the age of 18 without obtaining the verifiable consent of their parent or lawful guardian, wherever required under applicable law.

Where a session or enquiry involves a minor, we will seek appropriate parental or guardian involvement and consent before collecting or processing the minor's personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website functionality, technology, business practices or applicable legal requirements.

Any revised version will be published on our website with an updated "Last Updated" date.

We encourage visitors and clients to review this page periodically to remain informed about how their information is handled.

14. Contact Us and Grievance Redressal

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact:

Website: www.soulistichealing.net
Email: connect@soulistichealing.net
Phone/WhatsApp: +91 77605 76003

We will make reasonable efforts to address privacy-related queries and grievances within the timelines prescribed under applicable law.

Your trust matters to us.

At Soulistic Healing, we believe that every personal journey deserves respect, compassion and confidentiality. We are committed to treating your information with the same care and consideration that guide our work.